Introduction #
Jumping into the fast lane of productivity by signing up for Army AVD might have you sitting in the breakdown lane before you even get started. There are a few reasons you may see error AADSTS1001009.
Issue #
When attempting to login to the Army AVD environment, you run into error message AADSTS1001009.
Resolution #
To resolve the error AADSTS1001009, please follow these steps:
- Onboard with AVD through MilSuite: ensure you are following the onboarding guide and receive the message stating “Welcome to the new Army desktop experience! You have now been enabled for access to Army Enterprise AVD.”
- Check Your Certificate: Make sure the certificate you are using is set up correctly and includes the needed information.
- Contact AESMP to Review Tenant Policies: Look at the tenant policies to see what claims are required for access. Ensure your setup meets these requirements.
- Have AESMP Validate Your User Account: Confirm that your account is active and has the necessary permissions.
- CAC Issues? Recreate the Certificate: If there are issues with the current certificate, try creating a new one and upload it again. This issues happens on MacOS systems and you will have to go into the key chain to delete the identity certificate. See below.
If on an Apple MacBook, manually delete the identity you are having problems accessing from your keychain:
- Disconnect your Yubikey or unplug your CAC reader from your computer
- Search for the entry named “certauth.login.microsoftonline.us” and then press the delete key.
- Reconnect your Yubikey or CAC reader to your computer
Contact the Army Enterprise Service Managed Platform (AESMP) (CAC Required) for in-depth help.
