Error 53003: Your sign-in was successful but does not meet the criteria to access this resource

Introduction #

You are attempting to access the Army AVD environment or workspace.

Issue #

When attempting to login to the Army AVD environment, you run into error message 53003, “Your sign-in was successful but does not meet the criteria to access this resource.”

Resolution #

To resolve the error 53003, please follow these steps:

1. Ensure you have access to AVD: AVD is not automatic, you must enroll. Ensure you are following the onboarding guide and receive the message stating “Welcome to the new Army desktop experience! You have now been enabled for access to Army Enterprise AVD.”
2. Check Your Application Version: Make sure you are using the correct versions from you are using is set up correctly and includes the needed information.
3. Have AESMP Validate Your User Account: Confirm that your account is active and has the necessary permissions.
4. CAC Issues? Recreate the Certificate: If there are issues with the current certificate, try creating a new one and upload it again. This issues happens on MacOS systems and you will have to go into the key chain to delete the identity certificate. See below.

If on an Apple MacBook, manually delete the identity you are having problems accessing from your keychain:

1. Disconnect your Yubikey or unplug your CAC reader from your computer
2. Search for the entry named “certauth.login.microsoftonline.us” and then press the delete key.
3. Reconnect your Yubikey or CAC reader to your computer

Contact the Army Enterprise Service Managed Platform (AESMP) (CAC Required) for in-depth help or call them at (866)-335-2769 (ARMY).