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AVD Error Please wait for the Windows Search

1 min read

Introduction #

You have successfully enrolled into the Army AVD problem but are experiencing issues.

Issue #

Upon login to the AVD workspace and you are presented with a “Please wait for the Windows Search” message. You may see this error displayed When attempting to login to the Army AVD environment.

Black screen with white text in the center reading, "Please wait for the Windows Search.

Resolution #

To resolve the error ‘Please wait for the Windows Search’, please follow these steps:

  1. Just a little patience…yeah: Axel Rose and the band might have been on to something. Give it a little time and see if the connection rectifies itself.
  2. Server Selection: After a long wait you might get booted or have to kill the application. Tech happens. Try the other server.
  3. Update, Update, Update: always ensure you are running the most up-to-date version of your operating system (OS) and applications:
    • Update your computer’s OS
    • Update the Azure Virtual Desktop (AVD) application
    • Update your antivirus
  4. Reset, Reset, Reset: you cannot go wrong with a little reset
    • Reset your application
    • Reset your computer
    • Reset your internet connection
  5. Resource Refresh: we recommend that you refresh your server resource at least twice a month, but as frequent as once a week. You will have to refresh for each server workspace. There are two servers.
  6. Recreate the Certificate: If there are issues with the current certificate, try creating a new one and upload it again. This issues happens on MacOS systems and you will have to go into the key chain to delete the identity certificate. See below.
  7. Contact AESMP to Submit a Ticket: Sometimes you have to leave it to the professionals who have administrative access to square you away.
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